How RPA can boost BPO companies’ operations
As the country has become the leading contact center outsourcing destination, players in this field have not only upskilled their workers but emerging technologies, such as robotic process automation (RPA), have been deployed in their systems to complement the workforce in handling massive workloads. …
Automation eases small businesses’ operations during pandemic
When the COVID pandemic struck, government leaders worldwide imposed stricter restrictions to lessen the spread of the virus—limiting the people’s mobility and keeping only key sectors open. This has forced many businesses to temporarily halt their services or permanently shut down their operations. But the…
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