To say that the year 2021 was monumental seems like an understatement, at least for companies worldwide that started to slowly embrace automation due to the digital shift brought about by the pandemic.

Before the year started, research companies like Gartner, Inc. had forecasted promising numbers for the Robotic Process Automation (RPA) industry. According to Gartner, global robotic process automation software revenue was projected to reach $1.89 billion in 2021, a 19.5 percent increase from 2022.


“Despite economic pressures caused by the COVID-19 pandemic, the RPA market is still expected to grow at double-digit rates through 2024,” the global research firm said.


While concrete RPA statistics for the year 2021 have yet to be released by concerned firms and agencies, it doesn’t take rocket science to realize how automation played a crucial role to keep key industries moving and growing despite lock downs and quarantine restrictions. People can work and go on with their tasks and functions remotely, and somewhere in people’s daily lives, there’s RPA present.

Given that RPA is an emerging industry, many companies related to automation are also pushing their way to the top. An example is Robotic Automation Experts (RAX). Here’s a quick roundup of some of the remarkable projects that the RAX team handled for the year 2021.


TTC Co. Ltd.

A company based in Japan, TTC Co. Ltd. is an excellent example of a long-existing company open to adapting newer technology like RPA. Established in 1977, TTC Co. Ltd. has been in Japan’s retail and wholesale industry on non-durable goods for more than four decades already.

This company is also another piece of evidence of how important it is to involve the workforce in the journey to digital transformation. Through the help of the RAX team, several employees of TTC Co. Ltd. took a series of lessons to familiarize themselves more with automation. As of writing, a percentage of the company’s staff continue to attend training two times a week to make new robots to boost their overall operations.


Hiroshima Central Health Coop

Healthcare shouldn’t be delayed. This is why it’s one of the industries that’s a perfect use case for instant and accurate innovation solutions like RPA. One of the firms in Japan that have openly adopted RPA is Hiroshima Health Coop.

Currently, Hiroshima Health Coop has more than 30,000 members, two hospitals, three clinics, two dental clinics, and four home-visit nursing stations.

In line with their mission to provide health services that “enrich lives, welfare, and health,” the health cooperative worked with the RAX team to automate the communication of home-visit care between care helpers and their office. As a result, compared to when this process was done manually, Hiroshima Health Coop has saved sufficient time, which can be allocated for more crucial tasks.

Local Design Inc.

Japan is one of the top tourist spots worldwide, and depending on the season, pricing in hotels and sight-seeing areas has always been ever-changing. During peak months, it’s a challenge to update hotel and attraction prices manually, and what’s worse, this could result in adverse effects on customer or tourist experience.

Understanding that automation can do wonders, especially in the hotel and restaurant industry, Local Design Inc., an architecture-centered company with sight-seeing areas in Japan, tapped RAX to automate their dynamic pricing. This brought the firm even better and seamless customer service.


The opportunities and possibilities in the RPA industry are endless, and it’s never too late for your company or organization to experience a breakthrough in innovation first-hand. Schedule a demo with the local team of RAX.

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