Filling out contact tracing forms and COVID-19 survey questionnaires has become a usual scene for Filipinos, especially during the early parts of the COVID pandemic. With more companies requiring their workers to report to the office, what strategy should these organizations adopt to conduct surveys more effectively?

A quick temperature check, travel history, and questions on possible symptoms a customer or an employee deals with are a must to ensure the place remains free from the virus.

The data obtained are also crucial for contact tracing efforts as companies can identify individuals who might have been exposed to a COVID-positive person, allowing them to provide information to the government for the imposition of isolation rules necessary to control the spread of the virus.


However, several establishments and workplaces still rely on the manual approach, requiring visitors or workers to use pens to complete paper questionnaires. This does not only result in long queuing and inaccurate data but can also possibly pose a risk to people.

Companies must look into equipping their Human Resources department with digital tools to automate health surveys, especially for those that demand updates on workers’ health status daily.


With a large volume of health data, a manual way of collating the information without compromising its accuracy is challenging for most. But as the technology world further develops, innovations such as robotic process automation (RPA) can ensure the process is organized.

This was previously highlighted by the World Health Organization (WHO), stressing the importance of collecting correct information.

The organization urged both the public and private sectors to work together, scaling up the technology and digital inclusion, to combat the pandemic.

WHO said technology companies started introducing digital solutions to businesses, where they could “provide employers with a database of regularly updated contact tracing from employees and a place to input daily health surveys.


Enterprises, particularly those handling a large workforce in the Philippines, should also automate how they document their employees’ daily health status.

Using RPA, companies can take a break from tedious health checks as they can customize a questionnaire, then let software robots send the form to all staff and collect data afterward. Through automation, the HR team no longer needs to follow up as the robot can track who has yet to complete the health screening, which increases employee compliance.

The tool subsequently captures data, inputting them automatically into the system. This also alerts the organization if an employee presents symptoms, making it easier for them to immediately act on the situation—a critical part of the process to minimize other members’ exposure to the symptomatic person.

With RPA, companies are assured daily reports creation from the health screening process are free from human error.

Employees’ health should become a priority as workers help build businesses to rebound from the pandemic.


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